It is important that you make it easier for customers to claim refunds. You can also refuse to return second-hand items or items that are no longer included in the original packaging.B. Strength Shop does not offer any refunds for items that customers have used: Myprotein does well. Most refunds are processed within 7 business days of receipt, but can last up to 30 days. Don`t set strict deadlines – if you don`t follow them, you`re violating your own policy! Collective Clothing offers a credit for returns made a little outside the original refund window:: Even if you do not offer a refund, customers still have the right to know what your position is. Therefore, every e-commerce store or website selling goods and/or services should contain at least a few refund clauses. Any company that sells goods or services should publish a refund policy online. This can be done as part of your terms and conditions of sale or separately as a website. Repayment terms are applicable if they are not excessively restrictive and clear, legitimate and consent.
The seller must also send you two copies of a cancellation form (one to keep and one if you decide to cancel your purchase) and a copy of your contract or receipt. The contract or receipt must be dated, indicate the seller`s name and address and declare your right of withdrawal.